Privacy policy

Privacy Policy

Reeora Hair Artists LLP

This Privacy Policy describes how Reeora Hair Artists LLP (“Reeora”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data of customers and users (“you” or “your”) in connection with its products and services.

By accessing our website, engaging with us, placing an order, or availing our services, you agree to the terms of this Privacy Policy.

 

1. Identity of Data Fiduciary

Reeora Hair Artists LLP, having its registered office at Aakar Apts, Filmcity Road, Malad e, Mumbai 400097, acts as the data fiduciary (data controller) for the purposes of processing personal data under applicable laws, including the Digital Personal Data Protection Act, 2023.

 

2. Information We Collect

We may collect and process the following categories of personal data:

  • Basic information such as name, phone number, email address, and billing/shipping address
  • Order details, product preferences, and customisation specifications
  • Scalp, hair condition, and styling preferences shared during consultations
  • Photographs, videos, and visual references shared for consultation, trial, or customisation purposes
  • Communications via WhatsApp, email, social media platforms, or other channels
  • Payment-related information processed through third-party payment providers
  • Technical data such as IP address, browser type, and website usage information

 

3. Purpose of Processing

Your personal data is processed for the following purposes:

  • Providing consultation, customisation, and product services
  • Processing and fulfilling orders
  • Customer support and communication
  • Internal quality control and service improvement
  • Marketing and promotional activities (where consent is provided)
  • Compliance with legal obligations
  • Establishment, exercise, or defence of legal claims and dispute resolution

 

4. Consultation and Media Use

During consultations, trials, or fittings, you may share or allow capture of photographs, videos, or visual references.

Such data may be used for:

  • Product customisation and service delivery
  • Internal training and quality assurance
  • Documentation of order specifications

Use of such images or content for marketing or promotional purposes shall only be done with your explicit consent.

 

5. Communication Channels

You acknowledge that communication with Reeora may take place via WhatsApp, email, phone calls, or social media platforms, and such communications may be retained as business records for operational, quality, and legal purposes.

Where you have provided consent, your data may be used to send promotional communications, offers, or updates. You may opt out of such communications at any time.

6. Data Sharing

We may share your personal data with trusted third parties strictly for service-related purposes, including:

  • Manufacturing partners and technicians
  • Logistics and delivery providers
  • Payment processors and financial institutions
  • Technology and communication service providers

Such sharing is limited to what is necessary for fulfilling services and obligations.

We may use third-party platforms including website hosting providers, analytics tools, CRM systems, and communication platforms to operate our services.

Payments are processed through third-party payment gateways. Reeora does not store complete financial information such as card details.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and dispute resolution purposes.

8. Customer Responsibility

You confirm that any personal data, images, or information shared with Reeora is provided voluntarily and with full authority. Reeora shall not be responsible for inaccuracies or incomplete information provided by you.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Request correction or update of your data
  • Request deletion of your data

Requests may be made by contacting us at the details provided below.

 

10. Grievance Redressal

For any concerns relating to your personal data, you may contact:

Grievance Officer:
Name: Yogita S
Email: Customercare@thehairartists.com

We shall endeavour to address your concerns within a reasonable timeframe.

11. Data Security

We implement reasonable technical and organisational measures to protect your personal data. However, no digital system is completely secure, and Reeora shall not be liable for any unauthorised access beyond its reasonable control.

 

12. Use of Data in Disputes

You acknowledge that Reeora may retain and use communications, order records, images, and related data for the purpose of resolving disputes or defending legal claims, where necessary.

 

13. Cookies and Website Usage

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and support marketing efforts. Third-party tools such as analytics providers and advertising platforms may collect limited technical data. You may manage cookie preferences through your browser settings.

14. Changes to This Policy

Reeora reserves the right to update or modify this Privacy Policy from time to time. Updated versions shall be posted on the website with the revised effective date.

 

15. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the jurisdiction of courts at Mumbai.