Refund policy

Refund & Exchange Policy

At Reeora Hair Artists LLP (“Reeora”), each product is custom-made and tailored specifically to the individual requirements of the customer. Due to the personalised and hygiene-sensitive nature of our products, the following policy applies:

1. Nature of Products

All wigs, hair systems, toppers, and customised hair solutions are made-to-order products, manufactured in accordance with the specifications selected and approved by the customer, including but not limited to length, colour, density, base type, and styling.

Once an order is confirmed and/or payment is made, the product enters the manufacturing process and cannot be cancelled or modified.

2. No Refund Policy

Reeora follows a strict no-refund policy for all customised and made-to-order products.

Payments made towards such products are non-refundable, as manufacturing is initiated specifically for the customer and involves advance commitments to production and materials.

3. Trial, Use and Acceptance

Where a customer tries, wears, or uses a product during a consultation, fitting session, trial, or after delivery:

A. Such use shall constitute acceptance of the product, unless a manufacturing defect is clearly communicated at that time.

Continued possession or use of the product shall be deemed acceptance.

Products that have been worn, styled, cut, altered, or otherwise used shall not be eligible for return or refund due to hygiene and safety considerations.

4. Inspection and Rectification (Primary Remedy)

In the event of any concern relating to fit, styling, or adjustment, Reeora shall be provided a reasonable opportunity to inspect and rectify the product, including through:

A. Alteration

Adjustment
Repair
Modification
Replacement (where deemed appropriate)

Customised products may require fine-tuning after manufacturing.

Refund shall not be available where the customer refuses inspection, alteration, or rectification.

5. Reporting of Issues

Any concern relating to manufacturing defects must be reported to Reeora within 48 hours of delivery or trial, along with supporting details.

Failure to report within this period shall result in the product being deemed accepted.

6. Hygiene and Safety

Wigs, toppers, and hair systems are personal-use hygiene products that come into direct contact with the scalp.

Accordingly:

A. Used products cannot be returned

Products must not be tampered with, altered, or damaged
Reeora reserves the right to refuse any request where hygiene or usage concerns arise

7. Subjective Expectations

Variations in:

A. Hair texture

Density perception
Colour tone
Styling outcome
Fall and movement

may occur based on lighting, styling methods, scalp profile, and individual expectations.

Such differences are subjective in nature and shall not be treated as defects where the product has been manufactured as per the approved specifications.

8. Non-Custom / Ready Products (If Applicable)

For select non-customised or ready-to-ship products (if any), exchange requests may be considered at Reeora’s sole discretion, subject to:

A. Product being unused and in original condition

Request raised within a reasonable timeframe
Inspection and approval by Reeora

9. Service-Based Products

Services such as consultations, home trials, or appointment-based services are non-refundable, including applicable service fees.

10. Misuse and Incorrect Claims

Reeora reserves the right to reject any request that is:

A. Inconsistent with prior communication

Based on incorrect or misleading claims
Made after prolonged use of the product

11. Contact for Support

Customers are encouraged to contact Reeora directly for any concerns:

Email:customercare@thehairartists.com
Phone/WhatsApp: +91 96192 46618

Reeora is committed to working with customers to provide appropriate solutions within the framework of this policy.

12. Governing Law

This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts at Mumbai.